Question mark and notification icons not shown in spaces

Richard Siebeling

Question mark and notification icons are not shown in the spaces (using Chrome), a box is shown instead, see below

 

 

The icons are however shown in the general configuration screen, see below

 

Could you please help, I can't find any answer in the forums regarding this problem,

thanks in advance,

Richard

Andy Heinzer

Those two icons that appear as boxes are actually characters from an Atlassian font that is bundled with products like Jira and Confluence.  So the fact that we see that box character instead tells me that either your system is trying to use an overriding font somehow (a script, a plugin, or announcement banner are all prime suspects), or that font isn't being loaded on those pages for some reason.   Generating a HAR file might help to see what is happening on these pages.

That said, I'd be interested to see if you can follow this KB steps : Confluence UI shows garbled or corrupt text on CAPTCHA, macros and/or diagrams due to missing fonts I understand you are not seeing the exact same kind of problem, but I have a hunch that maybe those steps could help you if you're running Confluence on a linux system like redhat or centos. 

If you're not using a CentOS system on the backend for confluence ignore that KB.

But I also would be interested to learn what happens when you run through a character encoding test.  It too could help us further identify a problem with your system that might be causing this to happen.