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How to see the Resolved field on an issue

Samuel Groves

Hello,

How can I get the Resolved field to show up on issues for a project? I see it in some of my projects but not in others, and I'm unsure where to configure this.

When configuring the screen for my project, both Resolution and Resolution type are available as fields, but Resolved is nowhere to be found.

Also, resolutionDate is not being set for issues in my project, as when I search issues with `and resolutiondate >= -90d` I get no results. I suspect this is the real problem, but I'm not sure how to configure the project so that this field gets set.

Accepted answers

Alexey Matveev

I guess, resolved is the same as resolution date. You can not add these fields to screens. Are you sure that these fields have different values in your Jira instance?

All comments

Prakhar Srivastav {Appfire}

Hi @Samuel Groves

Any issue that has the Resolution field set is treated by JIRA applications as "resolved". The Issue Navigator displays Unresolved when no resolution is set for an issue.

Regards

Prakhar

Samuel Groves

Hi @Prakhar Srivastav {Appfire}, I'm not talking about the Resolution field. I'm talking about the Resolved field, which shows the date the issue was resolved. As far as I can tell, Resolved should correspond to the internal resolutiondate field, which is not being set for issues in my project.

Here's a screenshot of the field I'm talking about. This is from a project that does have the Resolved field:

I would like to be able to use this field in my other projects.

Alexey Matveev

I guess, resolved is the same as resolution date. You can not add these fields to screens. Are you sure that these fields have different values in your Jira instance?

Prakhar Srivastav {Appfire}

I meant to say that Resolved is a calculated field so you can not add these fields to screen.

Samuel Groves

I understand that resolution date and Resolved are the same value. The resolution date/time is the value I want. (My goal is to be able to tell when an issue was finished.)

I just figured out that resolution date does not get set unless Resolution is added to the screen. After adding Resolution to the screen, resolution date is now being set when new issues are created.

How can I configure it so that resolution date only gets set when the issue is moved to a particular status? Would that be handled in Transitions?

Samuel Groves

I understand now. Thanks Prakhar.

Alexey Matveev

Resolution date is set when you set the Resolution field. Usually there is a transition, where you select a resolution from the Resolution field. It is by default. But you can change it as you want. You even can add the Resolution field to the Edit Screen. That is why it is difficult to say, where you set the Resolution field in your Jira instance.

Alexey Matveev

If resolution date is filled on issue creation, it means that you set the Resolution field upon creation. Either manually or in a post function or in a listener.