More sorts of customer attributes (Service Desk)

Ondřej Šebestík

Hi,

Cau you help me with showing more attributes for customers in our customer portal?

Is possible to set more attributes for sorting issues?

For example some dates (due date, ...)  I can see it only in deteail view, not on customer side..

Thanks for your comments

Ondřej Šebestík

 

 

Christopher Jaksch

Hi @Ondřej Šebestík,

in JIRA Service Desk standard the customer will only see all visible fields - he can enter in the creation phase - defined in your service desk portal.

You could try following app https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-desk to show more information to the customer.

Best wishes

Chris
STAGIL