user mention macro not valid

Question

dear support-Team,

we using confluence about 3 months. user-mention (@) worked fine. Also date-picker (//) worked fine.

Since a couple of days, both doesnt work anymore!

It seems, that the macros doesnt exists anymore! by clicking the +-DropDown (macro-menu), user-mention isnt shown anymore!

in editor using "@" happens nothing! the  @ sign is inserted as a normal sign - no popup opens.

I suppose, I changed anything with system-macros by accident. I activated the system-html-macro for testing purpose. In the meanwhile I disabled it again. But with no success.

I have absoultly no clue, why @ or // doenst work at all!

this is a very worthful feature!

thanks for helping

regards,

markus

Shannon S · Answer

Thank you for confirming, Markus.

It's possible that they didn't activate properly for some reason after a restart, if you didn't deactivate them. There may be some messages in your logs from the last restart that would mention if something couldn't activate properly.

Regards,

Shannon

Markus Holzer · Answer

by the way: I have absolutly no clue why both features were DEACTIVATED! I definitly didnt do that!

Update? is that possible?

Markus Holzer · Answer

Dear Shannon,

I was in holidays last days...

thanks again for your feedback --> and you gave me the perfect hint!!!

1.) add-on "user mention" was DEACTIVATED

2.) add-on "inline comments" was DEACTIVATED

now both features (user-mention and date-picker) working perfect again!!!

Thanks a lot!

regards,

markus