Service Desk Filter Version by Organization

Question

Hi,

we've installed Jira ServiceDesk 3.13.0 on Jira Software 7.10.0.

Our company has multiple Clients, which are organized in Jira Service Desk Organization with their own Version of our Software.

We don't want to create 100+ projects for our customers, where every customer has its own project with his own versions.

Is there any way to restrict shown versions in "affects version" Field for her own organization?

Another possible way to display only Versions for the customer is:

We could name our versions like our customer, like Version called "CustomerX 1.0", "CustomerX 1.1", "CustomerY 1.0" etc. And our Organization would be called "CustomerX", CustomerY", so it could be filtered. But I don't know how to do this.

We have Automation for Jira, Scriptrunner, and Jira Misc Workflow Extensions Plugins installed.

Thank you in advance

André

Andre Schäfer · Answer

@Jack Brickey

Thank you for your help

Jack Brickey · Answer

Ah, now I see. This is for the customer to manipulate not the agents. Sorry I missed that. I don’t know of any manner of controlling what the customer sees on the portal by the Organization they are in OOTB. I would recommend search the marketplace to see if anything exists.

unknown · Answer

Hi @Jack Brickey

I'm sorry, I think there is a mistake.

With a cascading list every customer in Service Desk can select every version of other customers. We need an option, where every customer only can see his own versions with a filter.