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Critical - Bitbucket server down

Hovig Deveijan

We just performed an upgrade to 5.11.1 primarily to take advantage of a plugin that removes the approval should user make any commits post approval.

Upgrade succeeded, however the bitbucket service starts and stops. Nothing useful was showing up in the event viewer and we need to get this operational ASAP for our development team.

Please help!

Accepted answers

Caterina Curti

Hi @Hovig Deveijan,

Are there any errors in the atlassian-bitbucket.log (in the $BITBUCKET_HOME/log) folder?

Can you share them here?

Thanks,

Caterina - Atlassian

All comments

Caterina Curti

Hi @Hovig Deveijan,

Are there any errors in the atlassian-bitbucket.log (in the $BITBUCKET_HOME/log) folder?

Can you share them here?

Thanks,

Caterina - Atlassian

Hovig Deveijan

Hi Caterina, thanks for the quick reply. Yes there are. I am seeing a lot of the following:

Caused by: java.io.FileNotFoundException: C:\atlassian\bitbucket_data\shared\bitbucket.properties (Access is denied)

I saw that the server.xml changed to bitbucket.properties, however we never had a server.xml in bitbucket (only showed up in jira). Also, the server upgrade instructions stated to copy over customizations of which we had none.

Hovig Deveijan

The file has no permissions (not sure how this happened). After taking ownership of it an allowing inheritance things seem to be spinning up.

I think we might be good. But I do have to admit, the upgrade was not smooth. Typically this is a one click process, but we had to specify the destination and lookup the home folder path which was not easy to locate in your online instructions (even w/google)

Caterina Curti

Glad to hear that Bitbucket Server is now up.

I would like to know more details about the upgrade to better understand what may have gone wrong.

Can you share the following?

- previous running version (if relevant)

- upgrade method (installer or archive)

- the documentation that has been used and was not clear

Cheers,

Caterina

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