How do I resolve duplicate users when importing JIRA users into Crowd?

Question

I just completed a Crowd + JIRA integration for our website, I imported all the users from JIRA into Crowd using the guide at (http://confluence.atlassian.com/display/CROWD/Importing+Users+from+Atlassian+JIRA), the import went fine, however now I have duplicate users in my Crowd directory and JIRA's internal directory.  This caused a major problem today when I removed a group from a user using Crowd, which JIRA confirmed, however if from JIRA I searched for members of this group it would show the user in JIRA's internal directory still being assigned to the group, and when I tried to remove the group from this user it did nothing.

I figured at this point I would delete the internal user to solve the problem, but then I had to deal with re-assigning old issues assigned to this user, and ultimately I had to delete the user from both directories to solve the problem.  This is a *major* headache, is there some easy way to transfer ALL issues from duplicate users to the Crowd directory user, and then delete all of them?

Jamie Rosenfield · Answer

i'm curious how to answer this as well?!

Bruna Griebeler · Answer

Hi guys,

If you have duplicated users, what happens if you put Crowd Directory in the first place in the User Diretcory order?

You could test it with a single user.

Let's say that you have john on both Jira and Crowd.

1) Put Crowd at the top on the Directories list;

2) Disable the user john (from internal);

3) Check if he's still able to login as expected authenticating on Crowd;

Here is the a documentation about migrating users between directories that might help:

https://confluence.atlassian.com/display/JIRA/Migrating+Users+between+User+Directories#MigratingUsersbetweenUserDirectories-MigratingUsersbyChangingtheDirectoryOrder

Joan Roth · Answer

I have a similar problem. We have Confluence and JIRA users imported using an active directory connection, but we have several users who were manually added. These duplicates have history. Is there a quick way to move history from one user to another prior to deleting the duplicate user?