Is there a way to notify users when a ticket has been assigned to them for a set period of time?

Question

I'm looking for a way to automatically "ping" someone via email if they have a ticket assigned to them for X period of time with no updates.

We've found that tickets spend almost the same amount of time in Development as they do in Testing, and most tickets shouldn't require that much testing. That said, this leads us to believe tickets are sitting idle in the hands of a tester without being touched for quite some time, hence why I'm here asking about this.

Any options? Seems like pretty basic functionality, and I'm fairly surprised that this isn't a feature within JIRA. I'm hoping I'm just missing something, but if not, any good feedback would be great.

Thanks in advance.

Moses Thomas_08kyb0 · Answer

@Kyle TeevanGive feed back once you  succeed.

Best!

Kyle Teevan · Answer

Okay, I'll give that a shot! Thanks for the suggestion.

Moses Thomas_08kyb0 · Answer

@Kyle TeevanIt will  absolutely   you  have to  choose (schedule,  interval) enter these field and finally  click subscribe. if you  want(each  user) to  get  notification, then each user  will  have to  subscribe by  just creating   filter  assignee = currentUser() , and then choose personal  option.  if you  want  group to  get  notification the choose groups (and  include all users in the team to  this group).