nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Jira Service Desk

Mitch_Sullivan

Hi Team.

I need to have multiple users attached to a service ticked raised via jira service desk.

Please let me know if how this can be done. It doen't seem to be a feature on the Ticketing system.

Thanks
Mitch Sullivan

Swarm64

Accepted answers

All comments

Jack Brickey

"attached"?

Jira allows for only a single Assignee

Jira allows for multiple watchers and participants.

Mitch_Sullivan

I want multiple end-users to be able to view a ticket once it has been raised. One assignee is fine, (meaning one person on the help desk)

How you you add watchers / participants ?? Whats the difference??

PJ Wysota

There is System field Required Participants - which allows to add different Customers (of course you need to manage permissions - both global and project level one)

Another option is to use Organizations (but then it is fixed against all Customers within same organization).

Mitch_Sullivan

That's all I have.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira-service-desk