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Adding User Directories to both Jira and Confluence?

bbauer42

We have Jira and Confluence installed. We're trying to have Jira delegate users to Confluence. We've configured a user directory in Jira to connect to Microsoft Active Directory. Our AD users and groups show in Jira. I'd like to use User Profiles for Confluence to create organizational charts in confluence pages. However, after installing User Profiles for Confluence and trying to drop an organizational chart macro on a page, I always get errors. Its telling me there are 0 users. If I go to administer confluence and look at the user directories there, I see the following:

Confluence Internal Directory, Type: Internal

JIRA Server, Type: Atlassian Crowd

Do I have to add a directory again for AD on the confluence side? I'm totally confused. Please advise, thanks.

Accepted answers

Tinker Fadoua

@bbauer42if you are able to see your users in Confluence, and they are able to access Confluence without any issues then my guessing the problem is the plugin.

What about Uninstalling/Reinstalling the plugin? I know it sounds silly but yesterday I had to do it for one of my plugins here at work that wasn't behaving the way it should.

All comments

Tinker Fadoua

Hi Brian,

Are you using Crowd? Which doesn't seem the case here. You mentioned that you connected JIRA to AD. Then Crowd shouldn't be on the directories.

If the same users will be accessing both JIRA and Confluence then it will be better to configure JIRA for user management, then connect Confluence to it.

Please click here to read more on how to configure JIRA for user management

If you have any questions, don't hesitate to ask.

Best of luck!

bbauer42

Thanks. We do have the same users accessing both JIRA and Confluence. Currently, we're populating users in JIRA via Microsoft Active Directory. We have a title, department, manager, and location field populated in AD. We're delegating users to Confluence. My goal is to use the User Profiles for Confluence add on to create organizational chart pages inside Confluence. However, when I try using the add on, it always tells me there are 0 users yet when I go to people in Confluence, I see all the users I would expect. I must be missing something here.

Do I have to synchronize AD on the Confluence side as well to get this add on to work? I'd like to avoid doing that if possible since it should all be coming from JIRA. Any suggestions?

Thanks in advance.

Tinker Fadoua

@bbauer42I can see you answer in my email but how come I don't see it here?

Tinker Fadoua

@bbauer42if you are able to see your users in Confluence, and they are able to access Confluence without any issues then my guessing the problem is the plugin.

What about Uninstalling/Reinstalling the plugin? I know it sounds silly but yesterday I had to do it for one of my plugins here at work that wasn't behaving the way it should.

bbauer42

I'm not sure why we can't see it here?

bbauer42

Thanks Fadoua. We removed, reinstalled, and re-configured the add on and all is now working as expected.

Tinker Fadoua

That's a great news @bbauer42!

If you don't mind please accept my answer, it helps me as a Community Champion

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