On-Demand Email Notification for inactive issues

Edward Greathouse

Current Problem:

I would like to create an On-Demand email notification to the assignee when an issue is in a specific status for 5 days. If I were to make a filter for this requirement it would look like the following:

status in ("waiting on internal", "PCR Approval", "Waiting on external", "Code Review") AND assignee = currentUser() AND updated < -5d

 

A subscription will not work because I only want to send an email one time (not daily, not weekly, not monthly), just one time, after 5 days.

Note:

If a subscription is my only option, is there a cron value for representing once every 5 days? I do not want the subscription constrained to a particular day of the week or a particular day of the month because if the email notification is set to Tuesday morning, but the 5th day mark doesn't occur until Tuesday evening, or Wednesday, then a notice wouldn't be sent out until the following Tuesday allowing the issue to be idle for 9 days before an email is finally sent. 

ASweeten

Hi Edward,

It looks like you can gain most of this functionality from the Notification Assistant for JIRA Plugin.  The notification setup will be more of a subscription-style implementation because notifications in JIRA are normally fired when events happen in the ticket.  In your case, you're wanting to be notified when something ISN'T happening.  From what I see in the Notification Assistant plugin documentation, you can setup notifications to be sent to an assignee at configured intervals (even based on a cron expression).   Furthermore, they have a 'Restrict issue trigger' which looks like it might help with the "one time only" requirement.

Restrict the number of times a specific issue should trigger a notification in reoccurring result sets. The delta between result sets will always trigger a notification. 

 

Hope this is helpful.

Cheers
~Andrew Sweeten
Atlassian Support