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Why can't I assign an issue to a user who is part of a group with permissions?

Chris Koroliov

Hi Atlassian Community

I an the admin in a Jira project and I recently edited the permissions for a project so that 'Assignable User' permission is also granted for a certain group.

I tried to change the assignee on an open issue we have, this user is in the group which I granted the permissions to. When I chose his name from the drop-down menu and clicked to approve, I received the message "User 'XXXX' cannot be assigned issues." (XXXX stands for the user name, it is not the original message)

Does anyone knows why this happens? Should I change any other settings?

Accepted answers

Yogesh Mude_u145qk

HI @Chris Koroliov

Welcome to the community!

To check what is the exact issue here open the issue (Issue view screen ) and click on Admin and then choose permission helper.

Provide the user and the permission so here you will get the more information about the issue.

All comments

Ollie Guan

Hi @Chris Koroliov，

If you confirm the permission plan and the person's role are correct, can you try to remove this person from the group, rejoin it, and rebuild the index?

Moses Thomas_08kyb0

@Chris Koroliovthis group must be given assignable user permission in the permission scheme or if the developer/any role has the permission (assignable user)just add the group to this role.