Jira and Fisheye Upgrade

Question

Hi we are in the process of upgrading Jira and Fisheye.

Jira software version 7.1.9 upgrade to Jira software 7.10

Crucible and Fisheye : 4.5.2 to latest 4.5.3

can you please let me know if I can just upgrade from 7.1 to 7.10 and same with crucible?any knows issues with the upgrade.

Any help appreciated.

Thanks

Shannon S · Answer

Tummala,

It looks like your authentication failed when you were testing your mail server.

Although the data you have entered appears as it might be some test information (Is the user called 'xyz'?), it's best to check with your email server administrator on that to see why it might have failed.

Regards,

Shannon

Tummala · Answer

thank you.

I was able to successfully upgrade the Jira to 7.10 just few issues..1) Increase intial memory pool 2) change the connection string on db.config 3) change the collation on database.

I am having issues with email processing ,right now the notification turned on to send emails upon comment and I don't receive any emails after upgrade. Following is my setup:(see screenshot) I am able to successfully run the Test Connection. I found this in the logs
2018-06-20 15:38:00,193 WARN [GDMIssuesMail] Caesium-1-3 anonymous GDMIssues GDMIssues[10100]: javax.mail.AuthenticationFailedException: AUTHENTICATE failed. while connecting to host 'imap.gmo.tld' as user 'xyz' via protocol 'imap

can you please advise.

Shannon S · Answer

Hi Tummala,

I would recommend following our upgrade instructions. This is the best path to success.

* Upgrading Jira Applications
* Upgrade Crucible | Upgrade FishEye

Let us know if you have any trouble!

Shannon