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Email Channel Protocol

Eric Jones_r40y3t

Greetings--

We'd like to set up our email channel on Jira Help Desk however, it appears the only available protocols for this are versions of IMAP and POP--we're on a corporate network and these protocols aren't available--is there any way to use SMTP?

Accepted answers

Shannon S

Eric,

IMAP and POP are incoming, and SMTP is strictly outgoing mail. Can you let us know what you want this email channel to do exactly?

Regarding the protocols that are available, what kind of mail server are you using? Is it on Exchange?

Regards,
Shannon

All comments

Shannon S

Eric,

IMAP and POP are incoming, and SMTP is strictly outgoing mail. Can you let us know what you want this email channel to do exactly?

Regarding the protocols that are available, what kind of mail server are you using? Is it on Exchange?

Regards,
Shannon

Eric Jones_r40y3t

Yes exchange, our security team won't allow IMAP or POP internally on the corp network

Shannon S

Hi Eric,

Thank you for confirming.

They will need to allow IMAP or POP to use with the your mail server, since we do not currently support Exchange outside of IMAP or POP3. Have a look at the following feature requests:

Let me know if you have any questions!

Shannon

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