We have noticed that if there are 5 workflow transitions available for a issue the first 2 transitions are available as buttons at the top of the issue and the 3, 4 and 5th transition is available under the 'Workflow' Drop Down menu.
We would like prefer to have 5 workflow transitions as buttons at the top of an issue.
and
How to set the order of workflow transitions?
I have statuses like : New, Waiting for Support, Reassign Group, acknowledge, Respond to Customer, cancel, resolve this issue,
- For Waiting for Support status, please put the workflow buttons in this order: Acknowledge, Resolve this issue, Reassign Group, Respond to Customer, Cancel
- For Waiting for Customer status, please put the workflow buttons in this order: Acknowledge, Resolve this issue, Reassign Group, Respond to Customer, Cancel, Customer Responded
