Resolved date changing when Resolution changes from an existing value. Is that correct?

Question

I'm aware that Resolved date is set when the Resolution field itself is set. This makes sense, though I wish it wasn't so tightly coupled.

However it also seems to change date if you change the value of Resolution once it's already set. We have a review step once an issue is resolved and on that transition we might change the Resolution in order to correct it. I wouldn't expect that change to alter the Resolved date though.

Is this a bug? Is there some way to put the original date back?

Thanks!

Justin

Hani Juha_vt3ays · Answer

Something seems to have changed.  I don't remember the Resolution Date changing when Resolution changes from some value to another value.  I have a script running against jira that is looking at the Resolved date.  Now, all the metrics are off.  as the Resolved date is being updated when the resolution is being updated.

What is the JIra definition of resolved?

I thought it was Resolution changing from <null> to a value?

Justin Hayes_72sxja · Answer

Thanks. I understand the definition of a bug and not having access to Atlassian's design docs means I can't easily say if it is or isn't one :)  Unless this exact behaviour is documented for us?

Personally I'd say changing the date in this case was wrong - an issue is resolved when Resolution was set, not when Resolution changes without reopening. I'm not talking about issues that have been reopened and then resolved again.

I'd also argue that the setting of the Resolution date shouldn't be bound to setting that field at all and it should be possible to set it based on workflow state transitions, but that IS a design decision :)

Joe Pitt · Answer

It isn't  a bug. It is working the way it is designed. A 'bug' is a deviation from design or requirement. You just don't like the design. I would want the date updated when the resolution changes. The history will have the old date.

A work around would be to set a custom field 'Original Resolved Date' with a post function to the date when the resolution is set. Then have a transition to change the resolution that doesn't have the post function.