Would like to display a text message dependent in value chosen in a Select List

Question

Hi

My search skills might not be up to scratch so apologies if this answer already exists.  I would like Service Desk to display a message to the user when choosing a specific value in a Select List field in the Create a ticket screen.

Is this possible with/without add-ons?

Mark Markov · Answer

There is no outofthebox functionality for that case.

But it can be achieved with plugins like Adaptivist Scriprunner Behaviours

Jack Brickey · Answer

not natively but you can certain tie in an SMS gateway. You can also have a look at Notification for Jira. I have not used so can't speak to it directly.