Specific Users appear in User Management but not in User Picker

durairaj.sinnaiah@mattheyasia.com

Hi.

Previously we were adding users into the JIRA User Directory, but recently we have integrated JIRA with Active Directory, and so we are having duplicate users (some with similar username).

So i'm now performing the below :

1. Rename the current user ID (for those with similar username as AD)

2. Re-assign issues from current user ID to AD user UD

3. Assign the same Project Roles to the AD user ID as per the current user ID

Unfortunately when I try to perform steps (2) and (3), the AD user ID doesn't appear in the User Picker.

However the one place that it does appear is in the Issues Explorer (Issues -> Search for issues),  in the "Assignee" field.

I'm using version 7.9.2

Please assist.

Thank you.

Gary Pasquale

Hi durairaj.sinnaiah@mattheyasia.com,

To me, it sounds like your new AD user does not have the correct permissions to view the issues your trying to assign to it. Hence why the name does not appear in the user picker.

Check that your new AD user is listed under the Roles (either individually or as part of a group) of the projects who's issues you're trying to assign.

Regards,

Gary