Customer creates ticket on behalf of another customer on the Customer portal

Question

Hi,

Is there a way for a customer to create a ticket on behalf of another customer on the Customer portal. I am aware that an agent can do this in the service desk agent portal on behalf of the customer, but here I want one customer to be able to do it for another customer.

We have a scenario where a customer might have to create a ticket on behalf of his supervisor. These are some special tickets that take in a lot of fields and the supervisor might delegate it to some one else.

Thanks.

Victor Mutambuki · Answer

Ragvi,

Good luck

Ragvi Ttpt · Answer

Thanks Victor, I thought so too. As a work around, I was going to create a custom field to represent the same and capture the email address there instead, though this will involve some validation on the back-end.

Creating the ticket via email is not an option since the customer is expected to fill in a lengthy list of custom fields.

Victor Mutambuki · Answer

Ragvi,

If creation of tickets by email is an option in your service desk and the other customer knows the other customer email, they can do so. But via the customer portal, only an agent can raise a ticket on behalf of a customer.

Victor