Consolidating Required Fields(validators) Missed Message

Question

Hello!

Right now in our current Jira Service Desk workflow we have certain fields that are required (validators) in order to transition to the next step. If someone doesn't fill out a require field, we get the error message letting them know:

The thing is, if a user forgot to fill out multiple required field, it's kind of frustrating for them to just keep getting an error message one after the other letting them know they forgot another required field.

So, I was wondering if anyone knew of a way (or maybe a plugin?) to have Jira notify a user of ALL the required fields they missed all at once instead of having them just appear one by one? I hope that makes sense!

Bell Lopez · Answer

Hi @ASweeten it's a good solution but my team has multiple tabs when creating tickets and there are required fields on several of the tabs and the team would prefer not to modify where all required fields are located.  That's why I was trying to see if there was a way to display a message if someone tried to transition the ticket without filling in multiple fields to show all of the missed fields potentially at the top:

ASweeten · Answer

Hi Bella,

Thanks for reaching out to us with your inquiry about receiving a warning for multiple empty required fields when transitioning an issue.  There is not a plugin that I know of which will do this for you exactly.  Out-of-the-box, the transition action will stop on the first validator that fails.

My recommendation is that you add all required fields to the transition screen, itself.  This means that each of the required fields will have a star next to it.  When multiple fields are empty, the first field that fails to validate will show the warning:

In my example above, I modified the screen for the Escalate transition to include my two required fields.  Once the first field has a value, and the transition is attempted for a second time, the next required field that fails will show the warning:

This allows your users to fill in all the required fields without having to cancel the transition and manually edit the field value in the Issue View.

If you do not know which screen to modify, simply open up the workflow, click on the transition you want to modify the screen for, and click on the link with the name of the screen to the right:

Hope this is helpful.  If not, let me know and I can open a JAC Suggestion on your behalf.

Cheers
~Andrew Sweeten
Atlassian Support