A problem with resolution

Question

Hi,

I have added "resolution" field to tickets in my projects as shown in the below figure,

I need to set resolution only when I Verify the ticket (Verify is the last step of the workflow). But now when I even create a ticket I am asked to fill the resolution field and it is a mandatory field in tickets. Also the drop down values of resolution contains "Done", "Won't fix", "Duplicated" and none of this value can set when I create a ticket as they are not relevant for a newly created ticket. How can I overcome this?

Ollie Guan · Accepted Answer

Hi  @Chethana Hashani,

You need to set up multiple screen for the workflow

The screen should not contain the resolution fields when the Issue created

Nic Brough -Adaptavist- · Accepted Answer

This is a classic mistake by new administrators.

Never put the resolution on any screen other than a "transition" screen.

To fix this problem now, go to the project affected's configuration, find the issue type screen scheme and descend into it.  You should see it maps different issue types on to different screen schemes (there might only be one though).  Go into each screen scheme and look at each screen named in them, removing the resolution from Create or Edit screens (don't worry about view, Jira handles that for you)

Next, go to Admin -> Issues -> Screens and add a new screen, with just "resolution" on it.

Finally, go to the workflow, find the transition for "verify" and add the new resolution screen to it.

This will fix the problem, but still offer you Done, won't fix etc.  That can be fixed by the use of workflow properties, but get the resolution working correctly first.