How to keep the Workflowstatus unchanged when there are multiple approver?

Question

I have set up a workflow with a status where 3 out of 5 approvals are needed.

So I created a group of 5 approver with a multiple user picker field and set 5 user as default in  the corresponding Service desk request type field. In the workflow configuration I set the value "3 approvals needed".

The Problem now is that the case is cancelled after 1 rejection and no further votes are allowed afterwards. The system should allow us to keep the case opened until either 3 approvals or rejections have been received.

How can I solve this Problem?

Vishnukumar Vasudevan · Answer

Depends on your environment. Can be done even with the help of a Number field. Set this fields value to 0 when the record is created.

RMA_dq6umr · Answer

Thanks, but how did you use a counter? within property fields?

Vishnukumar Vasudevan · Answer

I would do this with the help of two "Approve" transition and a counter.

Fist Approve transition will not change the status but increase the counter and will have a condition that available only when the counter is <2.

Second transition will be visible when the counter is 2 and moves the record to next status.

There should be a better way but this is what I have tried once I had this requirement.