JIRA Service Desk, unable to start

Murthy Namagiri

Unexpected error during startup, Error log says jira has been locked.

 

Kindly assist to resolve this startup issue..

 

Murthy Namagiri

2018-06-01 19:11:54,260 localhost-startStop-1 FATAL [c.a.jira.startup.JiraStartupLogger]

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The jira.home directory 'C:\Program Files\Atlassian\Application Data\JIRASD' is already locked by another running instance of JIRA.
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2018-06-01 19:11:54,754 localhost-startStop-1 ERROR [c.a.j.web.dispatcher.JiraWebworkActionDispatcher]

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JIRA startup failed, JIRA has been locked.
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2018-06-01 19:11:55,369 JIRA-Bootstrap INFO [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from C:\Program Files\Atlassian\Application Data\JIRASD\dbconfig.xml
2018-06-01 19:11:55,911 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger] Running JIRA startup checks.
2018-06-01 19:11:55,915 JIRA-Bootstrap FATAL [c.a.jira.startup.JiraStartupLogger] Startup check failed. JIRA will be locked.
2018-06-01 19:11:56,123 JIRA-Bootstrap INFO [c.a.jira.startup.LauncherContextListener] Memory Usage:
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Heap memory : Used: 214 MiB. Committed: 481 MiB. Max: 738 MiB
Non-heap memory : Used: 38 MiB. Committed: 39 MiB. Max: 1264 MiB
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TOTAL : Used: 252 MiB. Committed: 520 MiB. Max: 2002 MiB
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2018-06-01 19:11:56,124 localhost-startStop-1 INFO [c.a.jira.startup.DefaultJiraLauncher] Stopping launchers
2018-06-01 19:11:56,168 localhost-startStop-1 ERROR [o.a.c.c.C.[Catalina].[localhost].[/]] Exception sending context destroyed event to listener instance of class com.atlassian.jira.startup.LauncherContextListener
java.lang.NullPointerException
at com.atlassian.jira.startup.ClusteringLauncher.stop(ClusteringLauncher.java:48)
at com.atlassian.jira.startup.DefaultJiraLauncher.stop(DefaultJiraLauncher.java:209)
at com.atlassian.jira.startup.LauncherContextListener.contextDestroyed(LauncherContextListener.java:195)
at org.apache.catalina.core.StandardContext.listenerStop(StandardContext.java:4774)
at org.apache.catalina.core.StandardContext.stopInternal(StandardContext.java:5411)
... 3 filtered
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:745)