Resolution in email notification not available.

Question

After a service desk ticket is closed, an email notification is sent to the requester.  The email contains the resolved state, and other pertinent details.  However, is there a way to add the steps to resolve or final comments to the requester with more details other than the state?

Here is the email format that goes out today:

Kara Brake resolved this as Done.

Issue Details:
Summary: Camp Administration Phone Line
Description: Text text text text

Kara Brake · Answer

@Gabriel Senna, maybe I am overlooking the field?

Kara Brake · Answer

Thanks, Gabriel.  This is what we use to send out the resolution email, however, there is no option in the Customer Notifications to have the resolution field from the request show in this email.

Gabriel Senna · Answer

Hi Kara,

You can try to configure the Customer Notifications.

There, you have options to customize the way the notifications are sent for them, adding some information that you want.

In the below documentation, there are more information, regarding to this subject.

https://confluence.atlassian.com/servicedeskcloud/configuring-service-desk-notifications-732528936.html