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Jira Status value is duplicated in transition history

m_9xo14z

Hi,

We have started to see issues (c40+ a day) where the 'From' and 'To' Status values are the same.

This appears to the end user as though the transition has failed but the issue actually has been updated. To resolve the issue the user has to re-transition it back and forth through the workflow.

Can anyone offer any advice on what is causing this to happen?

status.png

Thanks

status.png

Accepted answers

All comments

Udo Brand

Do you have a transition from "In Progress" to "In Progress"?

m_9xo14z

No, all transitions are to different Statuses.

Udo Brand

Do you see anything in your logs at the time when these transitions happened?

m_9xo14z

SQL Exception while executing the following:SELECT ID, issueid, AUTHOR, CREATED FROM dbo.changegroup WHERE issueid IN (?) ORDER BY CREATED ASC, ID ASC (Transaction (Process ID 283) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Rerun the transaction.)

Udo Brand

Are you running on SQL Server?

m_9xo14z

yes, found this https://confluence.atlassian.com/display/JIRAKB/Deadlock+when+running+JIRA+with+SQL+Server and was looking into other possibilities..

Udo Brand

I was going to post that KB article next - hope it helps

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