Issue update scriptrunner script works in console not with listener

Dusty Fowler2

Hey guys,

I have a script that is supposed to make a SOAP call to a different application when a ticket is updated and contains a certain value. Here is basically my script:

import com.atlassian.jira.ComponentManager
import com.atlassian.jira.issue.CustomFieldManager
import com.atlassian.jira.issue.fields.CustomField

String username = "username"
String password = "password"

//ID's for custom field and value
String customFieldId = "customfield_11300"
String customFieldValue = "[value1]"

CustomFieldManager customFieldManager = ComponentManager.getInstance().getCustomFieldManager();
CustomField customField = customFieldManager.getCustomFieldObject(customFieldId);
String fieldValue = issue.getCustomFieldValue(customField);

def soapRequest = """<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:urn="urn:DskTkt_CreateTicket">
   <soapenv:Header>
      <urn:AuthenticationInfo>
         <urn:userName>${username}</urn:userName>
         <urn:password>${password}</urn:password>
      </urn:AuthenticationInfo>
   </soapenv:Header>
   <soapenv:Body>
      <urn:create>
         <urn:Area>Services</urn:Area>
         <urn:CaseType>Service Request</urn:CaseType>
         <urn:Description>test</urn:Description>
         <urn:GroupID>2000</urn:GroupID>
         <urn:GroupIDTxt>2000</urn:GroupIDTxt>
      </urn:create>
   </soapenv:Body>
</soapenv:Envelope>"""

if(fieldValue == customFieldValue) {
   try {
      def soapUrl = new URL("soapdomain/services/?webService=CreateTicket")
      def connection = soapUrl.openConnection()
      connection.setRequestMethod("POST")
      connection.setRequestProperty("Content-Type" ,"text/html")
      connection.setRequestProperty("SOAPAction", "")
      connection.doOutput = true

      Writer writer = new OutputStreamWriter(connection.outputStream)
      writer.write(soapRequest)
      writer.flush()
      writer.close()
      connection.connect()

      def soapResponse = connection.content.text
      def Envelope = new XmlSlurper().parseText(soapResponse)

   } catch (Exception e) {}
}

If I post this into the script console it works great. I can go into the other application and see that it worked. I then went to setup the listener with 'Issue Update' and it doesn't work. I've modified the JIRA ticket several times selecting that custom field value with no luck. Am I missing something? Thanks for any help!

Henning Tietgens

You have to write the listener as a class, did you do that? See chapter "Custom Groovy Listeners (for advanced users)" on https://jamieechlin.atlassian.net/wiki/display/GRV/Listeners

If this doesn't help, I would suggest to add log messages to see where the problem is.

log.error "message"

will log the message as ERROR to your log files. If you want to use log.info or log.debug make sure the log level is set to the corresponding value.