nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Jira search insanely slow for one user -- mine

Bryan Karsh

Hi guys,

This is a weird one. I am the JIRA admin at my company. I have been working with JIRA for 5+ years. I've created and managed more users than I can count. But I ran into something with my own user that is seriously confusing me. This is what I know:

-- Doing a search for all issues with my user can take up to 5 minutes.

-- Creating a separate user with same permissions takes a few seconds to do the above search.

-- spot checking other users confirm that the search result problem seems to be just for me.

-- This behavior is the same regardless of computer or mobile device.

-- JIRA version is 6.2.5

-- Crowd version is 2.7.2 (note – we are not using LDAP – local crowd directories)

-- Increasing logging hasn't shown anything bizarre yet. Both in crowd and in Jira.

-- I don't have any unfinished filters

-- I don't have a large number of filters, and the ones I do have don't pull a lot of results, or spin a lot of cpu querying.

So.. a little stumped. Any ideas?

Accepted answers

Bryan Karsh

Ack.... found the problem. My default navigation configuration included a custom field associated with a 3rd party plugin... which was configured badly. Once I removed the field everything was happy again.

All comments

unknown

Go deeper and check where the bottleneck is. I suggest to try the "Network log" of your browser console. You can also generate a "har" dump of the JIRA session to pinpoint some activity. Compare this with other accounts.

Yagnesh Bhat

I suspect it might be either of these

1) Has Crowd synced up your user directory properly?

2) Is there any process in JIRA thats taking lot of time to complete?

3) Did reindexing help?

4) Any locking exceptions on indices? Ref: https://confluence.atlassian.com/jirakb/searching-indexing-and-filters-troubleshooting-203394752.html

5) Any error messages on the logs when you do a search? Maybe in the browser console?

Bryan Karsh

what's interesting is that the bottleneck is this:

/secure/IssueNavigator.jspa?mode=show&createNew=true

...which takes 1.8 minutes for my user, but for a test user takes about 2.6 seconds.

I'm looking at HAR now... wish me luck.

Bryan Karsh

unknown

It's always the plugin! ha! Glad you found it.

adrien_rochereau

I have two users describing the exact same behavior out of 2000 happy users, could you expand on which plugin was causing the issue?

ksvv

Hi Bryan,

could you elaborate what plugin caused this? I am now myself facing the exact same problem. "Search for issues" takes awfully long and consumes about 40% of my CPU along with a huge chunk of memory when I use my own admin account. Same PC, same browser while using my testing admin account that has the exact same rights: 10% CPU at max and only a small portion of memory.

Super weird.

- Joonas

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