Errors relating to add-ons that are no longer installed

Charlie Bolante_4b9w2e

We use dynatrace to monitor our jira instance we we see a lot of exception calls to add-on that we are no longer using and have been uninstalled.

 

Custom Field Type 'com.sentinel.jira.plugin.jira-create-tasks-on-transition-plugin:UserCheckboxListCFType' not found

Custom Field Type 'com.idalko.jira.plugins.igrid:originIdCFType' not found

 

This causes our instance to hang some of the call and impacts performance. Any idea of what may be causing this even though the add-ons have been uninstalled?

Nic Brough -Adaptavist-

The Apps don't know where they might have been configured (and also don't want to destroy your config if you remove them and might want to put them back), so when you run into this, it causes problems as Jira tries to load classes that aren't there any more.

The easy(ish) fix:

• Get the list of errors as you have above
• Install the missing App.  Do NOT licence it, just install it and cancel out of the "get new/trial/updated licence" box.
• Go over each error and work out where it is being thrown. e.g.
  • The sentinel one looks like a workflow function calling a field type
  • The field not found - try going to the list of custom fields and it should be listed at least.  Delete the field
• Remove the Apps again