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A status appears in my column, but the status does not appear in my workflow or column set-up page.

Hannah McKinney

I see this status "Start Progress." It appears in the workflow dropdown of tickets, but it does not appear in my workflow (diagram view). It also appears in the column as a separate option within "In Progress" (see below). I ONLY want In progress, not this split column. Help!! Screen Shot 2018-05-29 at 4.39.12 PM (2).png

Accepted answers

Gary Pasquale

Hi @Hannah McKinney,

People often get confused between what is a Status and what is a Transition.

What JIRA is actually showing in both the drop-down and on your board, is the names of the available Transitions rather than the names of the Statuses in your workflow.

People often use the same names for both, but if they don't it can be confusing.

It would seem that your workflow has two transitions (In Progress & Start Progress) that point to the same Status. See my example below where my transitions are called Transition 1 & Transition 2.

Edit your workflow (as a project admin) to remove the additional transition.

Regards Gary

All comments

Moses Thomas_08kyb0

@Hannah McKinneyGo to board settings and drag it out. make you are board admin.

Best!

Hannah McKinney

Hey @Moses Thomas , "Start Progress" doen't exist in my board settings/column settings/statuses. I can't find it anywhere except in that ticket view and the board itself.

Moses Thomas_08kyb0

@Hannah McKinneyAs i know board is taking statuses from workflow, but you can do like this remove this in progress column and add it again with only one status see if it works.

Hannah McKinney

@Moses Thomas I tried deleting and re-adding the column. There is only one status associated with the column - In Progress. I do not have a Start Progress Status.

Yet, it still shows up on my board. Any other tips?

Moses Thomas_08kyb0

@Hannah McKinney Could you please make a screen shots of your board setting configuration?

Hannah McKinney

Screen Shot 2018-05-31 at 11.51.15 AM.png

Gary Pasquale

Hi @Hannah McKinney,

People often get confused between what is a Status and what is a Transition.

What JIRA is actually showing in both the drop-down and on your board, is the names of the available Transitions rather than the names of the Statuses in your workflow.

People often use the same names for both, but if they don't it can be confusing.

It would seem that your workflow has two transitions (In Progress & Start Progress) that point to the same Status. See my example below where my transitions are called Transition 1 & Transition 2.

Edit your workflow (as a project admin) to remove the additional transition.

Regards Gary

Gary Pasquale

Moses Thomas_08kyb0

@Hannah McKinneyThis is a transition not a status in workflow. if you remove this transition in workflow it will disappear

best!

Hannah McKinney

@Gary Pasquale Thank you!!! This worked.

Gary Pasquale

@Hannah McKinney - No problem. Please accept my answer

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