Unable to receive email notifications from JIRA, because hyphen in last name

Question

Hello,

We have a user unable to receive any notifications from Jira, because of a hyphen in their last name: i.e. "John.Smith-Daniels@noemail.com"

Is this a bug? or is there is solution that we're unable to locate? Please help!! Thanks

Samee Rafiuddin · Answer

Hi,

I just found out that another person in our organization fixed the issue. Thank you for your help!

Daniel Prahl · Answer

Hi,

Are you seeing errors in the Jira logs? If so, could you attach the error messages here? And if not, what else makes you think this is a issue with Jira?