History Report

Question

Is there a way to report on the date a ticket moved from one status to another?  For example, the date the ticket was created, the date the ticket was assigned, the date the ticket was moved to "in-progress", and the date the ticket was resolved/closed.

Thank you.

Deb Griffin · Answer

Thank you

Lime Trees · Answer

Hi,

you can have a look at our free add-on Status History - it shows how statuses changed on particular issue - more details here.

If you need to have report or find some data for analysis, you can also check Status History PRO and its special viewer.

Regards,

Lime Trees Support Team