Automatic Watchers

unknown

i use the following script to add myself and another team member to be watchers of ALL tickets.... as you can imagine it gets a little daunting.

 

import com.atlassian.jira.component.ComponentAccessor def watcherManager = ComponentAccessor.getWatcherManager() def userManager = ComponentAccessor.getUserManager() def watchUsers = {usernames -> usernames.each { def user = userManager.getUserByKey(it.toString()) watcherManager.startWatching(user, issue) } } def users = ["slopez", "llucania"] watchUsers(users)

 

Our helpdesk is broken into two request types -  "Response Support" and "Helpdesk Support"

What would I modify in the script above to set myself to be added to all "Helpdesk Support" tickets only, and to have my other Colleague added to "Response Support" only.

 

Eric Lemay_3jpubx

Hi Steven, 

 

You can probably use something like this, assuming that you have no other request types with the words 'response' or 'helpdesk' in your project.  You can change the lists of usernames to add different people to the different request types.

import com.atlassian.jira.component.ComponentAccessor

def watcherManager = ComponentAccessor.getWatcherManager()
def userManager = ComponentAccessor.getUserManager()
def customFieldManager = ComponentAccessor.customFieldManager
def customField = customFieldManager.getCustomFieldObjectByName("Customer Request Type")
def reqtype = issue.getCustomFieldValue(customField)

def helpdeskusers = ["slopez"]
def responseusers = ["llucania"]

if (reqtype.toLowerCase().contains('response')){
    watchUsers(responseusers)
}
else if (reqtype.toLowerCase().contains('helpdesk')){
    watchUsers(helpdeskusers)
}

def watchUsers = { usernames ->
    usernames.each {
def user = userManager.getUserByKey(it.toString())
        watcherManager.startWatching(user, issue)
    }
}

Let me know if that works?