Service Desk shows licensed but not installed after upgrade.

Bob Sellers

Service Desk shows licensed but not installed after upgrade. Anyone familiar with this? My ServiceDesk is now in limbo. Can I uninstall? If so, how? Installing from the application page in admin produces an error message stating to refer to the logs. The logs contain a lot of Java dumps that do not point me to the issue.

 

thanks!

Bob

Edwin Kyalangalilwa

Hi @Bob Sellers,

Try downloading the .obr file (compatible with your instance) from the marketplace and uploading it to your instance.

JIRA Administration > Applications > Upload an application

How did you upgrade your instance?