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Users receive proxy error when trying to login to confluence/jira

Shirley He

Several users have reported that they get this error after trying to login to jira/confluence:

Proxy Error

The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request POST /jira/login.jsp.

Reason: Error reading from remote server

I don't get this error, nor do the people in my office, how ever the offices located elsewhere (i.e. in Europe, I am located in North America) are getting this error. After 30 minutes the problem goes away by itself, but this affects the work flow and I want to know why this error is happening and how I can fix it.

Accepted answers

Moses Thomas_08kyb0

@Shirley HeFirst of all what kind of reverse proxy are you using? nginx, apache ?

All comments

Moses Thomas_08kyb0

@Shirley HeFirst of all what kind of reverse proxy are you using? nginx, apache ?

Shirley He

I believe it's apache

Moses Thomas_08kyb0

@Shirley HeSo let me explain

When request comes from a client(Europe) it goes to Reverse Proxy apache, then reverse proxy apache proxied request to back-end server handles request, generate content and send content back to reverse proxy(apache hppd) which now generates HTTP(hyper text transfer protocol) response back to client(Europe)

Now there could be Firewall between Internet/cloud(request) and proxy server(apache http) and also Firewall between back-end server and reverse proxy(apache hppd). From your error i can see that fire wall is blocking back-end server from sending content back to reverse proxy. so please allow firewall to accept traffic from back-end server this will Fix your issue.

I hope this helps.

Best!

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