I am not receiving emails from one new user

Question

Hello.

I have created a new user in our Jira group. I have my own setup so that I get an email every time a member creates a new Jira case, edits and such. But now when this new user creates cases or comments on them, I am not receiving emails (my colleagues are not either). However, we have a Slack integration, and there I can see when he creates new cases.

Why is this different for one member of the team, than the rest? How can I get emails when he is also working in Jira?

Looking forward to hear from you.

Best regards, Heidi

Moses Thomas_08kyb0 · Answer

@Heidi Martens-Lea

I believe you  have Jira software running  on your host

-Please go the notification  schemes, make sure that  your project role/group  or other option as you want  is added to  the notification scheme used by this project in oder to receive notification when  the issue created event is triggered.

-Make sure that your  mail server is properly configured by navigating to Mail, out going mail
verify settings.

-You should locate your mail  serve logs(it can be SMTP mail server for example) perform the create issue in jira and see from logs whether or not mails are send to you/ groups

Grigory Salnikov_0hffsd · Answer

Hello, Heidi!

Does the new user work in the same project as the rest of your team?