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Custormer portal access

csuc

Hello,

I have a project in jira servicedesk linked to Confluence Knowledge base. Customer permission is "Anyone can email the service desk or raise a request in the portal"

I review documentation from jira servicedesk but I not sure if I can configure it to allow users to access customer anonymously without register to search over knowledge base and only login/register if they need to ask a cuestion.

Regards,

Natalia

Accepted answers

All comments

unknown

Hi @csuc,

You will be able to manage the knowledge base article view based on the access you provide in the Knowledgebase configuration.

Hope this helps!!

Regards,

Priyanka

csuc

Hi Priyanka,

when I configure projects knwoledge base I haven't this option.

It shows that the confluence space is public and viewable by anyone.

But when I try to access to customer portal I need to register.

Regards,

Natalia

unknown

Hi @csuc,

If possible can you please share the screenshot of the customer portal page where it's asking user to register.

Regards,

Priyanka

csuc

When I try to access to customer portal https://servicedesk.csuc.cat/servicedesk/customer/portal/10 a login page is showed.

I attach an screenshot:

Regards,

Natalia

Jack Brickey

@csuc, unsure if i'm following or not but customers must log into the portal to be able to access the KB articles. Anonymously just allows non-Confluence users to access content.