Create Issues from Email

Question

Hi , i am trying to create issue using mail received on particular mail id.

I have configured my mail id as for  testing purpose, while doing this i got following issue:

issue: for every mail sent to configured mail id. A Jira ticket is getting raised and that mail is getting deleted from my  mail inbox.

expecteded :  Jira ticket has to be created only if the mail subject contains the project       "key", rest of the email should be ignored if it not containing key in subect.

can anyone help me out to resolve this issue?

chandra bhushan_kpcec5 · Answer

if that is the case how to configure so that it process only to the mail which have particular key mentioned in mail .

if incoming mail is not having key it should be ignored.

can you please help me in achieving this ?

Yogesh Mude_u145qk · Answer

Yes, once the mail is processed by mail handler and the ticket will be created in jira then the email is deleted from Inbox.

chandra bhushan_kpcec5 · Answer

i am new to jira, i got a requirement saying creating issue from mail.

after browsing i got a below link

https://confluence.atlassian.com/adminjiraserver073/creating-issues-and-comments-from-email-861253784.html

i followed above link and achieved the same. however now problem point is for all incoming mails to configured mail id ticket is created and mail is getting deleted from inbox.