Jira Cloud : How to watch a Jira Service Desk queue for new tickets?

Question

The Jira Service Desk Project, Settings - > Notifications

Notification Schema has Issues Created and the notification is for Watchers, Current Assignee and Reporter.

We currently have Agents.

How do I make some agents as Watchers so that when a new ticket is created, they would automatically get an email, without assigning to them.

Anton Alfred · Answer

Attaching the options available. Is there a KB article on the same for Jira Cloud.

Anton Alfred · Answer

I do not see an option to Create a group under notifications, what I see is Notification Schema. The actions are edit notification and use a different notification schema.

Jack Brickey · Answer

easy enough....

project > Project Settings > Notifications > Create .... add either:

* a group you define that has the users you want or what i do...
* Project Role (Service Desk Team)