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Is there a way to search on the status of a ticket in the Service Desk Customer Portal?

Christina Hiller

Our users would like a way to search off of status when looking at the list of tickets. Is there a way to allow customer portal users to search or filter on a specific status?

Any suggestions for helping customers filter out just what is in their court for review?

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Victor Mutambuki

Christina,

Customers searching for tickets or Agents searching for tickets?

As far as I know, agents are the ones who have the ability to do so.

Please clarify.

Victor

Christina Hiller

The customer is the one asking about this capability on the Customer Portal.

Victor Mutambuki

Christina,

I don't believe there's a way for a customer to be able search for a ticket since customers have access to the portal and not JIRA where they can do the filter search.

In the attached image, you can see how you as the admin can decide what status you'd like to set for your various request types. Whatever you enter for the customer is what they'll see.

Screen Shot 2018-05-24 at 3.31.43 PM.png

Victor

Christina Hiller

Thanks for the input.

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