Cannot see reopened ticket on kanban board

Question

Hi, The team recently reopened a ticket that was part of a release and has the  release name in the 'fixversion' field. How do we make the ticket appear on board. Unable to edit the 'fixversion' field nor remove ticket from the release. Please advise on the best option possible.

Thanks

Amrita Nair · Answer

Hi Nic, Thanks for getting back. The issue has been reopened, however, the 'resolution' and 'fixversion' fields are uneditable. I tried clicking on 'edit' option as well but in vain.Any particular reason for this?

Nic Brough -Adaptavist- · Answer

Kanban boards have a "secondary filter" or sub-filter which is for hiding issues that are "done, don't want on board any more".

The default filter for them makes anything with a fix version done.  You will either need to amend the sub-filter, or remove the fixversion from the issue so it no longer matches.

It's probably better to remove the fixversion in this case.   Re-open the issue, then you should be able to edit it to remove the value.