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Incorrect attachment path

Matt Adams_owwpff

I've taken over the task of moving our on-premise Jira to the cloud. In doing so, I've discovered one of the on-prem Jira projects had an incorrect attachments path. As a result, there are no data files (attachments) to backup so there is nothing for me to migrate to the cloud for that project.

I still have access to the on-prem Jira. I can see the attachments on the Jiras, so they must be somewhere.

How do I trigger dumping all those attachments to the new correct path?

Thanks,

Matt

Accepted answers

Gaston Valente_dzz4x1

Matt,

Can you share your System Information page with us?

Usually the attachment path is global per instance, not by project

All comments

Gaston Valente_dzz4x1

Matt,

Can you share your System Information page with us?

Usually the attachment path is global per instance, not by project

Matt Adams_owwpff

The path before was wrong (it was a linux and mac path concatenated together).

Now it's fixed and is the system default.

I'm sure if I used our server Jira instance to attach something it would show up in that directory.

My issues is how do I get all the 1000s of preexisting attachments to show up there?

Matt Adams_owwpff

What I was hoping for was a big button that said "Backup Attachments" but sadly that doesn't exist.

The instructions are to go to that directory and zip them up. But there aren't any there since the original path was non-existent.

Gaston Valente_dzz4x1

Matt, can you do a search on the server to find the location?

the attachments are stored inside folders named after the issue key, so for example, if you have a BUG-33 issue on your Jira, a folder with the same name exists on disk with the attachments on it.

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