Jira Service Desk Overriden Permission Error

Question

Hi all,

I renewed (don't upgrade or update) our instance licence for JSD and then some permissions got broken.

Our JSD version is 2.5.9 and Jira version is 6.4.12.

After this operations - we have getting some overriden permission.

"elif.bayraktar" doesn't make transition issue.

Below user has Agent Access but JSD want to give Edit Issue permission. But I don't want to give edit permission to "elif.bayraktar"

Thanks for now.

Muhammet Ayal · Answer

Many thanks Henrique, We will try your suggestion.

Henrique Bittencourt · Answer

Hi Muhammet!

I'd like to suggest an application restart to reset the application cache.

The permission helper result is not correct since the user has the application access and he's part of the SD team, we're inclined to think that somehow the license update causes some cache issues.