In Jira service desk automation can comment contains multiple words

Question

I want multiple words in comment contains automation rule. for ex. if comment contains "approved" or "ok" then ticket will be approved on both words.

unknown · Answer

Hi @Pankaj Arora,

Try to add an automation rule searching for the required list of words. You will be able to add a branch as shown in the screenshot attached.

Hope this helps!!

Regards,

Priyanka

carolyn french · Answer

Hi Pankaj,

Can you add the first IF-> Comment contains Approved and then an ELSE IF-> Comment contains OK, both of them go to approved?

Carolyn