create a ticket and close it after

Ian McGuinness

Hi,

Relatively new to Jira so sorry if this is a dumb question.

My team needs to log via Jira all of the extra tasks that we currently perform from emails, walkups, phone calls etc.

What i'd like is to be able to create a jira, enter comments/notes and then close in one step/screen.

An option i was thinking could work was to add a checkbox on the current create screen that we could check and it would close or send to UAT when the ticket is saved.

is there a way to do this?

 

carolyn french

Hi Ian, and welcome to Community!

Interesting question actually! There's a great discussion around someone else who had this same question here:

https://community.atlassian.com/t5/Jira-questions/Option-to-resolve-an-issue-upon-creation/qaq-p/700386

Hope this helps,
Carolyn