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Issue in Jira Service Desk with watcher

manitgl

Hi Support Team,

We are getting the error:

The user "mjacques" does not have permission to view this issue. This user will not be added to the watch list.

We are already installed the watcher add-on and rebuild the index.

Kindly assist to resolve this issue.

Accepted answers

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Alexey Matveev

Hello,

When do you get the error? Are you sure that the user can view this issue?

manitgl

I am getting this error, when i add user in the watcher list for issue that was created by another user.

Alexey Matveev

Are you sure that the user, whom you add has right to view the issue?

manitgl

The user is just the user of that project, and i didn't give any right to view the issue,

And please let me know to verify & provide the rights to the user.

DH_id8km7

User 'mjacques' needs to be added to the 'Service Desk Team' role. This can be found in the service desk project settings. This is because to add a watcher, that user must be an internal licensed user.

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