Can't login after database restored

Question

Hello dears,

i'm running on old JIRA version 5.2.1. (don't ask for reason, it's  historical issue), after a filesystem crash all the application data (jira core system) is gone.

so, i desided to download the very same version from atlassian download center and installed it.  i created a database and restored data from backup. my new jira (5.2.1) is running, but i can't log in.

is there a way, how to argue this old jira version to accept original credentials, so we can log in and continue solving issues? neither me (admin) or other users  can't log in.

any advice would be appreciated

thanks a lot

regards

Rene

joshloe · Answer

Rene,

Upgrading from such an older version is definitely harder than upgrading from a recent release, even 6x to 7.

What you'll need to do is upgrade it to 6.4 first, following the docs at https://confluence.atlassian.com/jira064/upgrading-jira-720411839.html

Then upgrade from 6.4 to 7.latest following https://confluence.atlassian.com/migration/jira-7

One thing you might consider, is hiring an Atlassian Expert to do the upgrade for you.   This would be the best hands off way and they're very well versed in the upgrade process.

Thanks,

Josh Loe

Rene Kolb · Answer

Thank you for your recommendations, Joh,  I repeatedly pondered about upgrade, but to my knowledge, this is the very complex, time-consuming process, which discouraged me from such actions. Is there a simple process to upgrade from such an old version to the latest nowadays? It would be wonderful, and I would certainly consider such an alternative ...

thanks for your reply

Rene

joshloe · Answer

Rene,

I am glad that you were able to get back in!  This is off subject, but whatever it is that is preventing you from upgrading to the latest JIRA I highly recommend resolving.  If you need help with planning or questions about upgrading, please feel free to reach out to our support engineers.

- Josh Loe