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Send .msg emails from JIRA

solncevavv

Hello! We need to send emails from JIRA issues everyday at the same time. Emails attached to JIRA issues in .msg format. Is it possible? Or only .eml emails are possible? How can we send theese emails not as an attachments, but as a full-fledged emails?

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Yogesh Mude_u145qk

HI @solncevavv,

I think this can be achieved by Filter subscription.

Please find more information for the same here.

solncevavv

Thnanks, @Yogesh Mude! But I steel have a question: can we send attached .msg-file as email from JIRA?

Yogesh Mude_u145qk

See it will run a search according to schedule and then it will send an email with issue filter.

I don't think so it will be possible using filter subscription.

solncevavv

Thanks a lot!

Nic Brough -Adaptavist-

.msg and .eml are not emails in themselves, they're packaged file that your email server and client use to export email with its meta-data to a format that can be read by other systems.

Jira sends email, not .eml or .msg files. If you're seeing the emails from Jira as attached files, then your email server or client is converting them to exported files for some reason. If you can stop them from doing that, then you'll find emails arrive properly.

solncevavv

Oh, @Nic Brough -Adaptavist-, thanks a lot!! I really don't understand how does it works. So, we'll read this attachment in plugin and then send email from plugin

Nic Brough -Adaptavist-

I think you've misunderstood.

Jira is already sending emails.

The problem is with your mail server that is converting them to files unnecessarily. You need to find that process and stop it from doing it.

solncevavv

Our users want to see some msg-files in issues as attachments, then if it is necessary change them, and then if issues are in some statuses send them by schedule.

So we need to make .msg files, then read them and then send emails.

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