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Reset admin password in confluence self-hosted

Mechlin

Hi, I forgot my Confluence (self-hosted) admin password and I tried to reset by following this link https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html

I followed there steps:

1. Stop Confluence Windows Service

2. Edit <installation-directory>/bin/setenv.bat and add the following system property

set CATALINA_OPTS=-Datlassian.recovery.password=Temp_pass123 %CATALINA_OPTS%

3. Start Confluence Windows Service

4. Log in to Confluence with the username recovery_admin and the temporary password I specified in the system property.

But unable to login.

Error message:

Sorry, your username and/or password are incorrect. Please try again.

Accepted answers

All comments

Thomas Schlegel

Hi @Mechlin,

the documentation says:

(don't start Confluence as a service)

Mechlin

Thanks @Thomas Schlegel for your comment.

I installed Confluence as a service. When I stop the service than website not reachable http://localhost:8090. Please advice how can I start Confluence without starting windows service.

Mechlin

Nothing happened when I start Confluence manually using <installation-directory>/bin/start-confluence.bat also tried run by administration.

Thomas Schlegel

Are you using some kind of wrapper software to start Confluence?

Tinker Fadoua

Trying to help as @Thomas Schlegel is off today.

Tinker Fadoua

Are you using the Confluence Internal Directory or an external Directory?

AnnWorley

Hi Abhishek,

Please make sure you are using Confluence 6.5 or above. If you are using an earlier version please follow the password recovery article that corresponds to your version. The docs only go back to Confluence 5.10. If you are using a version earlier than that, please use the SQL queries from the Confluence 5.10 document.

Screen Shot 2018-05-22 at 12.32.37 PM.png

You mentioned nothing happened when you used start-confluence.bat to start Confluence, in an Explorer window using "run as administrator". The expected behavior is a command window will open with Tomcat start-up messages, then Confluence becomes available in a browser. If you close that command window, Confluence will shut down.

I look forward to your next update.

Thanks,
Ann

Mechlin

I just installed latest version few days ago on Windows 10 system. I am not sure about Confluence Internal Directory or an external Directory.

Tinker Fadoua

@MechlinHow do you add users so that they can log in to Confluence? AD? Crowd? JIRA Internal Directory?

Mechlin

I just installed latest version (6.9.0) few days ago on Windows 10 system and trying to recover admin password by this documentation link. Below is a screenshot of steps:

I don't no why start-confluence.bat not executing when I run it just blink a console windows nothing else.

Thank you!

Tinker Fadoua

Windows

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If you installed Confluence as a service, you can Start Confluence Server and Stop Confluence Server from the Windows Start menu.

You can't start or stop Confluence manually using the start-confluence.bat and stop-confluence.bat file.

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If you didn't install Confluence as a service you'll need to start and stop Confluence manually.

To start Confluence run <installation-directory>\bin\start-confluence.bat
To stop Confluence run <installation-directory>\bin\stop-confluence.bat

We recommend running Confluence with a dedicated user account. To do this, use use the runas command to execute start-confluence.bat.

Tinker Fadoua

How did you install your Confluence?

Jonathan Siberry

I had exactly the same issue and can report that setting the JAVA variables work

The https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html is confusing at it suggests that you need to run it using the start-confluence.bat yet however it then states if you are using windows services then you cannot do this which is not true

Steps to re-set password

1) Edit the setenv.bat file and add in a recovery password:

set CATALINA_OPTS=-Datlassian.recovery.password=admin

2) Set the JAVA_HOME and JRE_HOME variables

3) Restart PC

4) Ensure atlassan windows service is not running

5) Open command prompt as Administrator

6) navigate to and run the start-confluence.bat in the bin folder of the install directory

7) tomcat messages should appear, wait a few minutes for everything to load

8) If it wont start due to not being able to access a jarfile then manually run the jar file

9) login as recovery_admin and the password set in step 1

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