nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Snap! You can't view this page

hasnae dada

Hello everyone!

I'm a project administrator and I can't access to Email requests, it gives

"Snap! You can't view this page

You need to be a Service Desk Agent to access this page. Contact your administrator if you need access.

I have identified 2 separate issues:

Buttons for Queues, Customers, Reports etc are missing from the project navigation bar (left panel)
Service Desk permissions lost when importing data

Does anyone know how to solve this issue?

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Bastian Stehmann

Hey @hasnae dada,

welcome this community. If you want to access all features in a Service Desk Project, you need to be an Service Desk Agent (or at least, have application access to Jira Service Desk).

Please check on the Application Access page, which groups have that application access and add yourself to one of that groups.

That the Buttons are missing is also due to missing application access.

What exactly do you mean, that Service Desk permission is lost when importing data?

hasnae dada

The problem is I have admin role for my project and all permissions are granted to me

hasnae dada

I tried to create a new permission scheme(contains the admin roles) and i have associated the permission scheme to my project but it didn't work

Bastian Stehmann

To have only the project permissions is not enough.

Even as Administrator you need the Application Access (must be granted by Jira System Administrator). If you do not have Application Access, you will always have a very reduced view and capabilities.