Service desk portal new ticket email comes from anonymous

Jacob Jaskolka

When a user creates a ticket from the customer portal in Service Desk the create ticket notification always emails out as coming from Anonymous and not the user. Any further work on the ticket comes from the user, but just the create email.

How can I correct this so I don't get so many emails from Anonymous?

Jacob Jaskolka

By the way Settings>General Configuration has this as email from:

${fullname} (JIRA)

so when I assign a ticket as a back-end worker it shows Jacob Jaskolka (JIRA) as the from email. I have API on an internal site using b2b portal as the user and when a ticket is created this way B2B Portal (JIRA) is the from name. However, when someone puts a ticket in through Service Desk Customer Portal the email goes out as Anonymous (JIRA) every time. Does anyone have ideas on how to fix this?